Troubleshooting
This guide helps you identify and resolve common issues with the 7Sense Irrigation Sensor. It is intended for end users with no technical background and focuses on simple, practical steps you can try yourself when the sensor does not work as expected
When should you contact support?
Contact 7Sense support or your supplier if:
- The problem persists after trying the steps below.
- You suspect hardware damage, water ingress, or internal failure.
- The sensor behaves unusually even after battery replacement (e.g. repeated reboots, going to sleep during irrigation).
- You believe the issue is related to the portal/app and not the physical installation.
- You are unsure and prefer guidance rather than risking further issues.
Having the sensor serial number and, if possible, photos of the installation ready will help support resolve your case faster.
Quick overview – common issues and actions
| Problem / Symptom | Possible Cause | What You Can Do |
|---|---|---|
| No data from sensor | Empty battery, poor coverage | Replace battery, improve signal, hard reset |
| Incorrect values | Loose mounting, incorrect setup, GPS startup | Secure mounting, review setup, allow time |
| Power issues | Old or wrong battery | Replace with SAFT LSH20 |
| App/portal issues | Weak network, sync delay | Wake sensor, refresh app, check registration |
| Physical issues | Poor installation, moisture, damage | Reinstall correctly, check seals, contact support |
Initial Verification
No data from the sensor
Incorrect or unrealistic measurements
Battery or power issues
Connection issuses with app or portal
Physical installation or placement issues
